Wednesday, June 12, 2013

Lessons from a Dog

What a rush! After a year and a half break from composing something new, I finally finished my newest essay. I found the process of writing this piece incredibly cathartic; it allowed me to flush my emotions and memories into an essay about my favorite little dog, and I'm pretty proud of where it stands after only a few revisions. Molly was an unconditional companion, a faithful friend, and a true member of the family. We miss her dearly.

"Dogs have a way of finding the people who need them the most, filling an emptiness we didn't even know existed..." - Thorn Jones




I dedicate this newest essay to Molly, the loving Shih Tzu who taught us to...







play games...








show off...












be mischievous...







seek solitude...









be okay with a bad hair day...








smile...








dance...



and love. <3



Lessons from a Dog

by Kayla D. Knutson

The first thing I noticed was the smell.
Although I couldn’t quite describe it, the scent was vaguely familiar but carried with it a hint of rancid fish. It hit me as soon as I climbed into the passenger seat of the van next to my mom. I had received the devastating news only eight hours earlier, but I found myself still denying the finality of the event since I hadn’t actually been there to see it happen. Now the smell permeated the air in and around me as we pulled out of the driveway on our way to a place where neither of us had been and had no plans of retuning to. After silently staring through the rain-pattered windshield for a few minutes, I gave in to reality and spoke a sentence that I’m positive we both were thinking.
“It smells in here,” my voice cracked, horse from all the crying I had done already that morning.
“I know,” my mom responded briefly, not wanting to say anything more.
As the wipers whisked away the water drops on the glass in front of me, I sensed tears stream silently down my cheeks. In that moment, I finally allowed myself to accept the identity of the scent coming from the trunk: the haunting mixture of wet dog and death.

***

At the age of twelve and a half (almost ninety in dog-years), Molly peacefully left the world surrounded by the people she loved. When I received the call from my mom at 6:14 that Friday morning, I was somewhat surprised, although I know I wouldn’t have been ready for that news even if I had months to prepare. In retrospect, the warning signs became obvious during the last weeks of her life: we learned that Molly had a stage five-heart murmur, hypertension, and rotten teeth that needed to be extracted. She spent her final few days breathing heavily, eating very little, and resting for hours at a time. I suppose I shouldn’t have been shocked by the loss of our little Shih Tzu, but when death suddenly strikes and personally stings you, it’s hard not to dwell on its painful effects.
The last time I had to deal with the death of someone close to me, the deceased also took the form of a canine. My family always said that Charley was “the greatest,” and even though I was only eight when we had to put her down, I believe that to be true. A Golden Retriever-German Shepherd mix, Charley was the perfect size for me as a young girl. I remember straddling her furry body pretending to ride her around the front yard and using the soft back half of her torso as a pillow when we went inside the house later, both exhausted from play. Even if my hugs looked and felt more like headlocks to her, Charley just endured my unconditional love the way that all great companions should. She spent sixteen great years on this earth before falling into my grandparents’ pond and catching pneumonia while we vacationed in Montana. We always took the middle seats out of the van to make traveling with a dog easier, but that time I rode the whole way home in an empty spot, nestled in the blankets that now only held the old scent of my faithful friend.
After we put Charley down, my parents insisted that we were done with pets. They claimed their reasoning was that no dog could ever replace Charley, but I knew there was more to it than that. I saw the way my mom still looked longingly to the top of the stairs every time she walked in the house after work, and when my dad went into the garage, I would catch him rubbing the cool metal of the large cylindrical can that used to hold Charley’s food. The truth, I realized, wasn’t fear of another dog failing to live up to Charley’s life; rather, they were terrified of becoming vulnerable once more to the inevitable pains of death.

When dogs die, it’s not uncommon for owners to initially boycott the idea of welcoming another pet. Some may find it inappropriate to grieve over the loss of an animal (after all, it was “just a pet”), but many owners consider losing a pet as devastating as the death of a family member. Many support options exist, including therapy groups, grief hotlines, and even online message boards, to help owners cope with the loss of their pet in an appropriate way. Psychologists believe a healthy response to death, human or animal, includes cycling through the five stages of grief: denial, anger, guilt, depression, and acceptance. While the first four steps deal with the difficult reactions to death, the final step may be the hardest yet most important to achieve. Acceptance comes in many forms, but its purpose is always the same: to bring the survivor back to reality and remind them what it means to live.

All three of the dogs that my family has cared for came into our lives in an unexpected fashion. First there was Clyde, the scraggly Airedale Terrier that my dad picked up from a national park while hitchhiking from Montana to Minnesota. Charley joined shortly after when my parents found her barking outside their door during a Thanksgiving blizzard. Immediately, they recognized her as the neighbor’s dog, but when my dad went over later to return her, all he found was an open door and an empty house. As saddening as the scene was, the vacancy was a clear signal that she now belonged in our home.
Ironically, those neighbors to the south were not the only ones whose canine would find a place in our home. Only a few years after Charley’s death and my parents’ vow against any future pets, acceptance came to us in the form of a black and white Shih Tzu puppy. Layne and Barb, our neighbors to the north, had decided to adopt the little ball of fluff as a companion now that their children had moved away from the cities, but they were concerned about raising a puppy since they both still worked full time. At the age of ten and a rate of three dollars a day, I was hired for my first job as a dog-sitter for Molly.
At first, my responsibilities were quite limited: go next door after school to let Molly outside to do her business and play with her for a little bit before locking her back in her kennel and leaving. Of course, the dog-lover in me didn’t like those restrictions, so I started bringing Molly over to our house during that time. I’m not sure exactly when the shift occurred, but it eventually became routine for Layne to stop by after he was done with work to pick up his dog from “daycare.” Still wounded from the loss of our beloved Charley yet thirsty for the unconditional affection that only dogs can provide, my family found that having Molly as our “part-time” dog slowly broke down the walls around our hearts to love another pet.
Molly became a more integral part of our family as the years went by. When Layne and Barb would spend the weekend at their antique shop or go on a vacation with their grandkids, Molly had a second family to take care of her. We brought her to baseball and soccer games where she would bark at every dog until we allowed her to sniff it, took her on long walks to the park with multiple bathroom breaks along the side of the path, and even let her climb up in my mom’s lap at the dinner table where we would feed her baby carrot slices, the only food that she would actually chew.
On special occasions when Molly got to stay overnight with us, I would always quietly bring her down to my room and set up a cozy spot for her at the end of my bed. Even if I stayed up late into the night to finish homework or talk on the phone with my high school boyfriend, I always found comfort in watching her scratch up her bed for the night, turning around and around until she curled into a ball, closed her eyes, and allowed her long tongue to relax and stick out the front of her mouth. In the morning, I could always count on Molly affectionately licking up and down my arm to wake me up, a sweet yet sloppy reminder that she was still there.

For most people, life boils down to simple routines. Sure, everyone goes through big changes like getting married, finding a new job, or having children, events that undoubtedly make large prints on our timelines of life, but those instances comprise only small moments of life in the grand scheme. Routines are comforting because they are predictable; forty hours of nine-to-five workdays during the week, three meals a day on the dining room table, and weekly and monthly appointments and activities allow us to run our lives on autopilot even when they may seem out of control. Unfortunately, we oftentimes exhaust ourselves immediately upon waking up knowing that what awaits in our day is the same schedule as the previous days, weeks, and months. Despite all the comfort they offer, routines harm us by blurring our worlds into a sense of monotony, stripping away simple beauties like waking up to live another day.

 As I neared the end of my junior year of high school, I learning that nothing knocks the wind out of the sails of life’s routine quite like death. School was coming to a close and I was already mentally filling up my summer calendar with softball games, graduation parties, and weekend getaways with friends along with the twenty hours a week I received as a cashier at Target. My mental routines jolted to a halt when I came home from school one day to find my mom crying. As I sat down to comfort her, she recounted the devastating news from that morning: our neighbor Layne suffered from a ruptured brain aneurism, was in a coma, and the doctors were unsure if he would ever wake up.
Layne’s death left us all unsettled for a while. Just one day before the tragedy, Layne had followed his usual routine of picking up Molly from our house after work and stopping to chat for a while before taking his dog for their evening walk. The absence of those seemingly insignificant actions brought back daily reminders of the heart-wrenching sadness that abrupt change can bring into our lives.
  The months and years that followed were obviously difficult for Barb, but her strength through the whole situation illustrated the silver lining that exists behind every negative situation. In three years’ time, Barb renewed her faith by joining our church as a regular member, met a wonderful man (also widowed) who became her healing companion, sold her house, and decided to get married again. Her new relationship gave her the acceptance she so desperately needed, and her eyes were opened to a beautiful new life.
Barb’s new living arrangement didn’t allow her to bring all of her possessions; during my sophomore year of college, Molly was promoted from part-time to full-time in our house. The transition between owners came easy for her since she was already comfortable with our house, and we easily began to make our own new routines. In the mornings after she went outside, Molly would always race back into the house and stop directly next to her dish, waiting to be fed her morning meal. In the afternoons as each family member arrived home from work or school, she would be waiting at the top of the stairs to “dig us up,” her furry little paws attempting to excavate through the Pergo flooring until we came to pet her. During dinner, Molly would sit by our feet and politely grumble until we let her climb up in our laps, paws on the table and mouth salivating. She knew that after dinner came the “Find It Game” where she would scour the living room in all the usual places for the three hidden treats, working harder than we ever saw just to get the food. After crashing near one of the air vents for a few hours, my mom would finally announce that it was “bedtime.” No matter where in the house she was, Molly would rise and follow at my mom’s heels to the bedroom where she would curl up at the end of the bed for the remainder of the night only to wake up the next morning and do it all again.

             Humans have much to learn from their canine counterparts. While most of us can’t stand our schedules of monotony, dogs have the ability to find excitement in the most routine events: a walk around the block, the presence of a ball, and a pat on the head all make dogs feel loved and appreciated. Dogs never take for granted even the smallest of events, and I’d like to believe that we should take that approach to life as well. Each moment in our lives plays a part in shaping our futures whether we realize it at the time our not. An abandoned house can lead to sixteen years with the world’s greatest four-legged friend. The death of a dear neighbor can bring you to open your heart to love once more. A final goodbye to a loyal companion and best friend can conjure honest reflection and acceptance of the life that is to come. Although it still tears me apart knowing that she is no longer with us, I realize that it took Molly’s death to remind me what it truly means to be living.

***
           
            The smell still lingered in the air of the van as I slid back into the passenger seat, but I could already tell the scent would fade with time. I bit my lip as my mom started the engine and pulled out of the parking lot of the Humane Society, the final resting place for our little dog.
            “Well,” my mom broke the silence with a shaky smile, “now we can finally get new carpet in the bedroom without worrying about it getting ruined.” I smiled bravely at the memory of Molly secretly urinating on my younger brother’s green carpet for months because she thought it looked like grass.
            “This is it, though,” my mom said with tears in her eyes. “No more dogs.”
            I stared out the windshield only to see the sun finally start to peek out of the grey clouds and the slightest hues of an unexpected rainbow off in the distance.
I smiled, this time for real as I thought of Layne now having the opportunity to take Molly on eternal walks in the clouds. “You never know, Mom.” I said. “You really never know.”

Tuesday, June 4, 2013

Funny Where Life Takes You...

A year after graduating college, I didn't think I would be working with the same company that I started with in high school, yet here I am, still employed at the Champlin Super Target. Although it is not where I envisioned myself making a career (as evidenced by the snarkiness of the following essay), I can honestly say that Target is a wonderful company that has given me a world of opportunity to hone my skills as a teacher and broaden my newfound skill set of the business world. As a team leader, I have made great strides in developing the talent of my team members, staying organized in my tasks and planning for future weeks and months, and forging amazing relationships with my peers. Although the retail world has its ups and downs, I really do love what I do, and I see my position at Target as an integral part in my development as an employee and as a person.

The following essay was written last January as a college senior on the verge of graduating with my degree in English and education, not retail management. My tone may come across a tad sardonic at times, but the message of the essay is sincere and one that I still believe in wholeheartedly: working in retail provides a unique opportunity to connect with a variety of people with whom you otherwise may never come into contact.

And the larger point is this: never take for granted the opportunities you are given since you have no idea where life is going to take you; look for the good in each experience, and use it as a chance to fuel your mind, body, and spirit.





Guests Welcome

by Kayla Gronli

            Six years. That’s how long I have worked at the same job. Six years. In the corporate world, anything beyond two years is basically an eternity, which is how it feels when I stand behind the Target customer service counter in my red and khaki uniform for what seems like one perpetual shift of which I will never be able to punch out. Thankfully I have not chosen to honor the store stamped on my name badge with a career in this particular field. Sure, customer service offers me the ability to help people – a quality I need in whatever I choose to make my life’s work – but this is not my idea of a rewarding career: spending forty hours a week for the rest of my life cooped behind a counter with stray merchandise sorted into carts according to department, deteriorating defectives on a tub waiting to be processed, and an overflowing lost and found bin filled with mismatched gloves and an elderly man’s walker. And then there’s the line of customers that are herded like cattle through the ropes, each receiving an opportunity to tell me their problems. Honestly, after a while it all just sounds like one long moo.
The customer service employee is the punching bag of the entire business world. We are expected to solve each customer’s problems in a way that gives him or her the maximum amount of benefit while also attempting to uphold our own store policy, a thin tightrope that requires impeccable balance. For whatever reason, customers decide that throwing things at us while we’re up on that wire is an acceptable way of getting what they want. They unleash their fury on another human being over, say, a mere two dollars because the customer service worker is “one of them,” an employee of the same system that supposedly screwed them over – on purpose, naturally. Or maybe it’s just easier to blame someone – anyone – for misfortune and inconvenience than to deal with it head on. Regardless, when that scapegoat is behind a counter barrier or just a voice on the other line of a phone, we are dehumanized. Seen as the enemy without emotion or feeling, we behind the counter are susceptible to the ruthless sides of customers. I remember the time I learned of the mobility of the registers that sit on the counter when an irate customer shoved one at me after she couldn’t get a price adjustment on a clearance item. Another time, a woman with a thick accent (I couldn’t quite put my finger on the origin) chewed me out over the phone at the beginning of my shift for something that had happened before I even clocked in for the day. The assault went something like this:
“Champlin Super Target, this is Kayla. How can I help you?”
“Give me money back!”
“I’m sorry, ma’am, I just arrived. Can you explain to me your situation?”
“Idiot! You supposed to know! You are poor worker and bad person. You get paid?! You make money?! You shouldn’t because you no do your job!”
 “… Um… Ma’am, would you… like me to get my manager?”
“No, stupid girl! You do this! You fix this! This be your fault! Go to hell!”
Anything that even remotely resembled words stuck in my throat like a stale wad of gum as the tirade continued. Even after I set the phone down and ran through the back employee door before my body convulsed into a fit of sobs, the harsh words of a stranger still resounded in my ears days later.

If you shop at Target, you are not just a customer; you are a “guest.” Employees are “team members” and managers are “team leaders.” Though this lingo has been expressly linked to Target, the corporation actually derived the practice from The Walt Disney Company starting in 1989. The team leaders explained to us in our orientation that the company wants to create a friendlier feel with the labels they use within the store to correspond to the “fast, fun, and friendly” atmosphere that is apparently unique to Target. I guess I can see where they are coming from. The word “customer” sounds cold and harsh, like an outsider who we only recognize as someone who will give us money. “Guest” sounds much more welcoming, like we are inviting them into our store. Hello, please come in and make yourself comfortable by purchasing everything on your list and then some. We would appreciate if you took your shoes off. In all honesty, I’ve never heard guests comment on how that shift in rhetoric made them feel when they shop in a Target store. I venture to guess that it’s not even a conscious realization if it is recognized at all.
In my eyes, our “guests” don’t act any differently than the “customers” my mom serves in her restaurant, and they certainly don’t act like they would if they were guests in my home. Would a guest call you up on their way to your house only to tell you to go to hell, like the woman who yelled at me? And would a houseguest throw trash all over your living room, ransack your closet, cupboards, and drawers, and leave you to clean up the mess? Since I began working at Target six years ago, I always put stray items back in the proper place if I can, regardless of the store in which I am shopping. Customers don’t realize that upon deciding they don’t want or need something, unwanted items conveniently abandoned throughout the store do not magically find their way back to their shelves once the lights turn off. The members of the Target team work together to “zone” the store by straightening the shelves and gathering misplaced items in carts. And guess where they dump the carts of stray to get sorted? Customer service, a department of one. Great teamwork. But no matter how many unsorted carts of stray are parked next to the counter, the top priority is always supposed to be helping guests: the same people who tore apart our store and created that extra work in the first place. Our “guests” are just as guilty as any customer of expecting too much and seeking to find flaws in the system in order to play it to their advantage, which makes me all the more eager to help them. And of course, according to the customer service creed, the customer – excuse me, guest – is always right.
In comparison to its competitors like Wal-Mart and Kmart, Target shoppers are statistically younger, more affluent, and more educated. The corporation believes this group is attracted to Target’s attempt to differentiate itself by offering more up-scale, trendy merchandise rather than just focusing on low prices like other discount retail stores. From what I’ve seen, no matter how “educated” the average Target guest may be, it doesn’t make them any less vulnerable to ignorance when it comes to our return policy. Of course, there are guests who may be unfamiliar with our policy, but it is pretty hard to miss when it’s watermarked on the back of every roll of receipt tape. 

Refund / Exchange Policy
Most unopened items in new
 condition returned within
90 days will receive a refund
 or exchange.

Some items have a modified return
 policy noted on the receipt, next to
 the item or at Target.com

Items that are opened or
damaged or do not have a receipt
 may be denied a refund or
 exchange.

Ask about receipt look up for
 purchases made with a Target
 GiftCard, Target debit or credit
REDcard, or other debit and
 credit cards.

            But alas, even the most educated people are prone to forgetfulness. Maybe they lost their receipt, threw it in the trash, dropped it in a puddle of mud, let go of it in the midst of a windstorm, or allowed their dog to salivate and swallow it? It is for these situations and many others that Target offers no receipt returns using a driver’s license or a state ID. There have to be stipulations for these guests who necessitate the existence of this exception: every guest is allowed to return up to seventy dollars worth of merchandise using their ID in a rolling year, and they have to take the lowest selling price of the item in the last ninety days for their refund value. I really am sorry that your grandmother bought you an expensive camera that you don’t need and she paid with cash because she doesn’t trust the banks, but I have to decline your return. Rules are rules.
            The number of times that I have stated and restated this policy borders on astronomical, considering that so many guests who come into our store are not Target virgins. Shouldn’t they know how the system works by now? And even if they have never wandered up to customer service, is it not common courtesy to do your research or ask ahead of time before you bring in the black sweater that you swore you cut the tags off before you tried it on? Oh yes, and I suppose the layer of cat hair also came with the sweater when you bought it? Of course it did because you said so. And guess what? The customer is always right.

            It’s fairly simple to tell when someone is lying to you after you’ve worked in customer service as long as I have, but naturally you can’t ever call a customer out on an untruth. After six years, I consider myself an expert on analyzing people. It’s not that I’m judging them exactly, but I can get a pretty good idea of what a person is like simply from the words that come out of their mouth in a brief transaction at the counter. Unfortunately, upholding the Target brand means the “fast, fun, and friendly” attitude has to constantly ooze out of my red and khaki uniform while my actual feelings must remain locked within. Each guest that comes to the counter gets a generic smile that screams “fun” and “friendly.” Then I quickly cut to the chase by beginning with my signature phrase, “What can I do for you today?” Although I haven’t tried an alternative, I imagine this opening routine is received much better than saying, “What the hell do you want?” with my arms folded across my chest. No matter what feelings of apathy are hidden beneath my exterior, I am the face of the store for whoever comes through the line. Customers have the ability to determine our existence as a company; they hold the power. They realize that they can get away with things because their negative words against a company carry destructive weight. If I have to endure hours of monotonous dialogue and repetition of policy, then I’ll do it as long as I need to because after all, I don’t want to be the reason for the demise of a multi-million dollar corporation. Besides, it is what I applied for and it gives me a paycheck.


Recently, I found myself back behind the same red counter, trying to scrape up some hours during a break from college. A boy about seven walked up to the counter, barely tall enough to see over it, and heaved a bag towards me. “I already have one of these,” he said smugly as I peeled back the folds of the bag to reveal a Nintendo Wii system, thankfully with a gift receipt attached. If my response could have taken the form of an action, I would have knocked that pompous look right off the boy’s face. Unfortunately it probably would have knocked me out of the store immediately after that. Instead, I bit my tongue and automatically explained to him what I say to every guest who returns a gift. After ensuring that all the contents were new and unused, I completed the transaction by handing the boy a store credit gift card for $149.99 plus tax. My guess is he had a hard time finding something in the store that wouldn’t duplicate an item he already had at home.
The next guest in line was an older gentleman who walked with a cane. He slowly made his way towards me and handed me his bag to return. I expected the plastic sack to contain one of the usual items returned by an elderly guest: calcium supplements in too large a container, a cordless phone too complicated to figure out, or a box of crackers one day over their expiration date. My cheeks flushed as I reached inside and pulled out a dainty red camisole and pair of matching lace panties. I swear the face of the old man turned almost the exact color of the garment. “I thought she’d like it,” he said with a hesitant smile grazing his wrinkled face. “It was something she used to wear.” Those words carried enough information to rip off any public pretense that the old man may have conveyed through his appearance. His life, both past and present, was left naked for me to see, and it was more unexpected than I could have imagined.
I’ve worked for Target so long there are situations that occur where my responses are practically scripted when they come out of my mouth. Ultimately, it is my job to answer questions to recurring situations, communicating with the guest time and again what I can do to help them and what options they have. The policies that I have upheld behind the counter for six years are my method of communication: mechanical and emotionless. I could rattle off Target’s return policy even in the semi-lucid state between waking and sleeping. But the customer service manual can only explain so much – the rest is part of the learning process that occurs through experience. Even after six years, there are some situations, like the telephonic tirade, that still catch me by surprise and leave me speechless.
That same evening I helped a young woman who returned a cart full of unused baby products. As she unloaded the numerous packages of diapers and bags of newborn outfits with uncut tags across the barrier between us, I asked her the same question I ask every customer: “Was there anything wrong with these items?” The hard stare that I got in response to my question gave me all the information I needed. Undoubtedly, chiseled lines on her face represented the fresh wounds of pain. The perpetual frown and bags under her eyes, I imagine, could potentially have been from lack of sleep, but not because she had a newborn crying for a mother’s attention waiting for her at home. Though she was a stranger to me, I wanted nothing more than to put down my scanner, break through the counter barrier, and tell her that I was sorry for her loss.
But I didn’t. I had no words, ill prepared to handle the situation before me. What could I possibly say that would hold enough power to remedy pain that runs so deep? There was no script in the training manual that told me what to say in this instance, and anything within the bounds of my normal service desk jargon seemed too trivial for the weight of that moment. With language, we hold an almost infinite power on the tip of our tongues for any means of communication. I use words to convey my antipathy towards my job and communicate store policy to customers, but I also use words to connect with my family and friends to show them that I care about them. The latter variety of words brings us together, smashing the barrier between us that makes us strangers to one another. In a job where my primary goal is communication, how is it possible to have not seen the potential for real connections until now?
Maybe Target does have it right: the people that I service from behind the counter are not just customers; they are guests, real people whose lives are open to me for only brief moments. I am privileged to stand in my red and khaki, greeting guests who approach carrying both previously purchased and emotional baggage, each with a story of their own. Now, I welcome the unique opportunity to work in this culture since I know I won’t be doing it forever.

Good evening, Target guests. The store is now closed. Please bring your final selections to the registers located at the front of the store. We would like to remind you that our shopping hours tomorrow are from eight am to ten pm. Thank you for shopping at the Champlin Super Target, and have a wonderful evening.
As always, the main lights in the store dimmed at the exact moment I put the period on my final closing announcement of the evening. Placing the clipboard with the printed announcement back in its drawer, I realize again that I don’t really need it to make the overhead call; after six years, I guess it’s just a habit. As I attempted to clear off the perpetually messy counter on my last shift before returning to college, my mind was already wandering back to studying, books, and class schedules – anything to take my mind off the monotony of my retail job. It took a few moments before I realized that a woman was standing at the counter waiting for me to acknowledge her.
“I’m sorry,” I said. “What can I do for you?”
“I know the store is closed, but I’m wondering if you could still help me,” the woman said. “I have a couple things to return.”
“It’s alright; I have time,” I smiled. “How are you tonight?”
“You know, I could be better…”
Ten minutes later, the woman walked out the door no longer the complete stranger that she was to me when she approached. A single mother and pediatric nurse at the local hospital, she was squeezing in fifteen minutes to grocery shop and run errands before she had to pick up her three kids from a neighbor’s house and put them to bed. It occurred to me that I might have been the only adult interaction that she had been able to have all day. As I exited through the back employee door to go home for the evening, I could still hear her words ringing in my ears. I wonder if she left feeling the same sense of connection that I felt at that very moment. It may not have happened fast, but it sure was fun and friendly.